American Mobile Nursing, the largest recruiter for healthcare professionals nation wide. As a consulting partner to AMN, I was part of a team of UX researchers that completed a discovery phase focused on providing assistance with ideation and planning for the AMN One mobile app, as well as application architecture and preparation for ongoing development.
The Vision
The AMN One mobile app program will design and deploy a centralized mobile experience for AMN Travelers that will transform how Travelers discover, plan and work assignments and streamline how they communicate with AMN and the AMN Traveler community. The mobile app experience can extend to all AMN Clinicians to allow for a single “One” app in future releases.
“The new app will be designed based on proven User Centered Design principles and leverage a cross-platform technology to allow for consistency and accelerated development on Android and iOS. Technology and infrastructure enhancements will be central to achieving the overall objectives and desired results.”
Discovery
User Interview & Business Analysis
We interviewed different members of the business and how you interact with AMN and prepare for your next job assignment. We have lots of questions to ask you, and we’re interested in hearing your stories and experiences.
610 Observations
65 Documented Pain Points
240 UniqueTags
22
Business Sessions
50+
AMN Employees
8
Nurse Phone Interviews
8
Allied Phone Interviews
Two - 8hr Design Workshops
Workshop One - 4 Nurses
Workshop Two - 4 Allied 1 Nurse
610 Observations
4 Themes
240 Tags
